Prime Card World

Orders placed on working days before 2pm will be dispatched on the same
day. Anything placed after 2pm will be dispatched on the next working
day. Orders placed on weekends or bank holidays will be sent out on the
next working day.

If you have ordered using a tracked shipping service, you will be able to track your order by using the unique tracking number on the Shipping Service Website or directly under your Prime card World account.

If you have ordered without a tracked shipping method, you will receive an email once your order has been dispatched and should receive your item/s within 1-2 working days (subject to Courier delays).

Unfortunately there's no way to do this on the website itself. However
if you would like to make any adjustments to an existing order, please
get in touch before the order status to dispatch with us and we'll help you make all the changes you need.

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We ensure that all our products are packaged suitably and efficiently to avoid any damages on transit. If you do receive an item that has been damaged in transit or wish to return an item for any other reason please contact us via email or live chat before shipping back the order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For more information please refer to our Returns Policy here.

All of our sealed products are sold in their original packaging that we source from our suppliers. We do not sell any sealed product with noticeable tears or damage and we ensure that we package sealed product well enough to not get damaged in transit.
Sealed product will be wrapped in bubble wrap and and shipped within either a padded envelope or a suitable sized cardboard box.